Activity: A615 - Own, Monitor, Track and Communicate Service Requests
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Own, Monitor, Track and Communicate Service Requests Associate Update with Record Notify Affected Parties Concerning Action Receive Status Updates Record and Perform Action Review Progress Scan Status of Service Requests Analyze Request for Information Define and Build Report Generate and Communicate Reports Identify Records of Interest

Activity detail diagram: Own, Monitor, Track and Communicate Service Requests Request Analyst Associate Update with Record Receive Status Updates Request Analyst Change Information Incident Information Problems and Known Errors Associate Update with Record Problems and Known Errors Change Information Incident Information Service Request Associate Update with Record Request Manager Notify Affected Parties Concerning Action Record and Perform Action Review Progress Scan Status of Service Requests Identify Records of Interest Request Manager Service Request Notify Affected Parties Concerning Action Stakeholder Notification Customer Satisfaction Issue Service Request Status Notify Affected Parties Concerning Action Change Information Incident Information Problems and Known Errors Customer Satisfaction Issue Communications Receive Status Updates Change Information Incident Information Problems and Known Errors Receive Status Updates Service Request Record and Perform Action Service Request Service Request Escalation Record and Perform Action Service Request Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Review Progress Service Request Review Progress Service Request Reports Service Request Information Scan Status of Service Requests Service Request Scan Status of Service Requests Request Administrator Analyze Request for Information Define and Build Report Generate and Communicate Reports Request Administrator Report Request Analyze Request for Information Report Request Analyze Request for Information Report Request Define and Build Report Report Request Report Design Define and Build Report Report Request Generate and Communicate Reports Service Request Reports Generate and Communicate Reports Service Request Reports Identify Records of Interest Service Request Identify Records of Interest
Work Breakdown

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